I have a recently discovered interest excellent customer service. I can typically tell a company that will stick around and a company that will fade away solely based on the way they handle their biggest asset—the customer. I enjoy acknowledging the good guys and pointing out the bad guys. Fortunately, there are others like me. I just came across a site with endless complaints about service—not dissimilar from my own though I've only dealt with this company for three months.
For the entire time I've lived in my condo, I've been "dealing" with one company. They're a pain. They're rude. They're unprofessional. And they lie—a lot. But I almost need them: Comcast.
Fortunately, I have my internet service through AT&T, where I've had no problems with service. But Comcast finds a way to make a simple amenity like cable absolute torture.
First, if you can actually get somebody on the line (they love to "drop" calls around there), the technician people will have you run all kinds of tests that they know will NOT work but they "have" to do the tests BEFORE they can send a technician out. Then they will SAY they're going to send somebody out. But if and when that actually happens is a toss-up.
The fact that all of my service features have not worked properly since day one is definitely a source of frustration. Comcast in many places in Chicago is a complete monopoly. I really want to switch to a Dish but that would violate the rules of my condo. So for now, I wait…I do my best NEVER to have to deal with Comcast. And when I do, I try to call my "allies" there whom I always have to leave a message for and who may or may not return my call. After all, what's the point of getting frustrated with a bunch of employees who probably hate their jobs anyways and hate me for calling and expecting customer service?
